Terms and Conditions

1. The Service

SixWings is a Generative Engine Optimization (GEO) platform. It queries and analyses AI answer engines and large language models to measure, track and improve how a brand is surfaced and cited in AI-generated answers, and produces scores, reports and recommendations.

We may improve, change or add features. We will not materially reduce core functionality of a paid plan during a paid term without notice.

2. Accounts

• You must provide accurate registration details and keep them current.
• You are responsible for all activity under your account and for keeping credentials secure.
• You must notify us promptly at info@sixwings.ai of any suspected unauthorised access.
• Accounts are for your organisation. Do not share a single seat between multiple individuals where the plan is seat-based.

3. Plans, fees and payment

• Fees, seats, usage limits and billing frequency are those shown at checkout or in your order form.
• Prices are exclusive of VAT and other applicable taxes unless stated. Lithuanian and EU VAT rules apply; valid VAT numbers may allow reverse charge.
• Subscriptions are billed in advance, monthly or annually, by card or bank transfer.
• Invoices are due on issue unless the order form states otherwise. Bank transfer invoices are payable within 14 days.
• Late payment: we may charge statutory late-payment interest under Lithuanian law and suspend access after written notice.
• Fees are non-refundable except where required by law or expressly stated in these Terms.

3.1 Renewal and cancellation

• Subscriptions renew automatically for successive terms of the same length unless cancelled.
• Monthly plans may be cancelled at any time, effective at the end of the current billing period.
• Annual plans must be cancelled at least 30 days before renewal.
• Cancellation stops future billing. It does not refund the current period.

3.2 Price changes

We may change prices with at least 30 days' written notice, effective at your next renewal. If you do not accept, you may cancel before renewal.

3.3 Trials and pilots

Trials and pilots are provided as-is, may be limited in features or duration, and may be ended by us at any time. Unless you cancel before the trial ends, the plan converts to paid at the stated price.

4. Your data and content

• You retain all rights in the brand, website, content, prompts, competitor lists and other material you submit ("Customer Data").
• You grant us a non-exclusive licence to host, process, transmit and analyse Customer Data solely to provide and support the Service.
• You confirm you have the rights and permissions needed to submit Customer Data, including any third-party content, and that doing so does not breach law or third-party rights.
• Personal data is handled under our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies and is available on request.
• Do not submit special category data, health data, payment card data, government identifiers or confidential personal data into the Service.

5. Third-party AI providers and accuracy

You acknowledge and accept that:

• The Service depends on third-party AI models and answer engines (for example OpenAI, Anthropic, Google, Perplexity). Your prompts, brand names, domains and submitted content are sent to those providers to produce results.
• Third-party model outputs are probabilistic and non-deterministic. Identical queries can return different answers over time.
• Providers may change, restrict, rate-limit, price differently or discontinue their models and APIs without notice, which may affect the Service.
• Scores, citations, visibility metrics and recommendations are informational analysis, not guarantees.

We do not warrant or guarantee any specific ranking, citation, mention, visibility, traffic, lead, pipeline or revenue outcome, unless a separate written performance guarantee is signed by us.

6. Acceptable use

You must not:

• reverse engineer, decompile, copy or create derivative works of the Service
• resell, sublicense, white-label or provide the Service to third parties without written agreement
• circumvent usage limits, rate limits or technical restrictions, or use automated means to extract platform data beyond documented APIs
• use the Service to generate spam, deceptive content, malware, or unlawful, infringing, defamatory or harassing material
• attempt to breach security, probe, or interfere with the Service or other customers
• use the Service to build a competing product or benchmark it for publication without our written consent

We may suspend accounts for breach, security risk, or non-payment, with notice where practicable.

7. Intellectual property

• The Service, its software, models, methodologies, scoring logic, templates, branding and documentation are and remain our property or our licensors'.
• Reports and outputs generated for you may be used freely within your business and with your clients. You may not resell them as a standalone product or represent them as your own platform without written agreement.
• You grant us the right to use your name and logo in a customer list and case studies. You may withdraw this at any time by emailing info@sixwings.ai.
• We may use aggregated, anonymised and de-identified usage data to operate, benchmark and improve the Service. Such data will not identify you or your clients.

8. Confidentiality

Each party will keep the other's non-public information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law. Obligations continue for 3 years after termination.

9. Availability and support

• We aim for high availability but do not commit to a specific uptime percentage unless stated in a signed order form or SLA.
• Planned maintenance will be notified where reasonably possible.
• Support is provided by email to info@sixwings.ai during Lithuanian business hours, with target response times per your plan.

10. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care.

Otherwise, to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including fitness for a particular purpose, merchantability, non-infringement, uninterrupted operation, and the accuracy or completeness of AI-generated outputs.

You are responsible for reviewing outputs before acting on them or publishing them.

11. Limitation of liability

To the maximum extent permitted by Lithuanian law:

• Neither party is liable for indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost pipeline, lost data, or loss of goodwill.
• Our total aggregate liability under these Terms is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.
• Nothing limits liability for death or personal injury caused by negligence, wilful misconduct, fraud, or any liability that cannot be limited by law.

12. Indemnity

You will indemnify us against third-party claims arising from Customer Data you submitted, your breach of Section 4 or 6, or your unlawful use of the Service.

We will defend you against third-party claims that the Service, used as permitted, infringes their intellectual property rights, and will pay resulting damages awarded or settled, provided you notify us promptly and let us control the defence.

13. Term and termination

• These Terms apply while you hold an account or subscription.
• Either party may terminate for material breach not cured within 14 days of written notice.
• We may terminate immediately for unlawful use, security risk, or repeated non-payment.
• On termination: access ends, outstanding fees remain payable, and Customer Data is deleted or returned within 30 days of your written request. Backups expire on our normal cycle.
• Sections on IP, confidentiality, liability, indemnity and governing law survive termination.

14. Changes to these Terms

We may update these Terms. Material changes take effect at your next renewal, or 14 days after notice for non-material changes. Continued use after the effective date means acceptance. If you do not accept material changes, you may cancel before they take effect.

15. General

• Governing law: the laws of the Republic of Lithuania.
• Jurisdiction: the courts of Vilnius, Republic of Lithuania, have exclusive jurisdiction. The parties will first attempt good-faith resolution for 30 days.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control, including provider outages, infrastructure failure, war, or government action.
• Assignment: you may not assign these Terms without our consent. We may assign them to an affiliate or successor entity, including on a transfer of the SixWings business.
• Entire agreement: these Terms, the Privacy Policy, any DPA and any signed order form form the entire agreement. A signed order form prevails where it conflicts.
• Severability: if a provision is unenforceable, the rest remains in force.
• Notices: to us at info@sixwings.ai; to you at the email on your account.
• Language: the English version prevails in the event of a translation conflict.

16. Contact

MB dimartec (SixWings)
V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
Company code 305594435
info@sixwings.ai